Casinra Privacy Policy — Your Data Is Safe With Us

1. Introduction

Casinra (casinra.im) an international online gaming and Sports Betting platform. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how Casinra collects, uses, stores, and protects your personal information.

By using the Casinra website or mobile app, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

This policy should be read alongside our Terms & Conditions. Together, these two documents provide a complete picture of the relationship between Casinra and you.

2. What Information We Collect

Casinra collects your information in several ways. Full details are outlined below:

Information You Provide Directly

Information you provide directly during registration and account use:

• Full Name & Date of Birth
• Email address and mobile number
• Home Address & Nationality
• National ID or passport number (for KYC verification)
• Payment information (mobile banking number)

Automatically Collected Data

Automatically collected when you use the platform:

• IP address and device type
• Browser information and operating system
• Login time and session information
• Gaming History & Betting Patterns
• Cookies and tracking data (see below for details)

3. How We Use Your Information

Casinra uses the information it collects solely for the following purposes:

• Service delivery: Account management, gaming services, and deposit & withdrawal processing.
• Identity Verification: KYC process, age verification, and fraud prevention.
• Contact: Sending important account notifications, security alerts, and relevant offers.
• Service improvement: Analyzing user experience to continuously improve the platform.
• Legal obligations: Complying with regulatory requirements and reporting suspicious activity.
• Responsible Gaming: Detecting unusual gaming patterns and providing appropriate support.

4. Data Sharing Policy

Casinra never sells your personal information to third parties for marketing purposes. However, data may be shared in the following limited circumstances:

• Payment processors: Relevant data is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity verification services: Documents may be shared with licensed verification agencies for KYC processing.
• Legal authorities: Disclosure of information is mandatory when required by a court order or government directive.
• Fraud prevention: Limited data may be shared with industry-wide fraud prevention networks.

All third-party agreements include strict data protection requirements. They are contractually obligated to comply with Casinra's privacy policy.

5. Cookie Policy

Casinra uses cookies on its website. Cookies are small text files stored on your device that help make the website experience smoother and more convenient.

Cookie type

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your preferences, such as language and settings.
• Analytics cookies: Helps us analyse site usage. You can disable these if you prefer.
• Marketing cookies: Used to show you relevant ads. These are entirely optional.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

6. Data Security Measures

Casinra uses industry-leading technology to keep your information secure:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Encrypted database: All stored data is protected with advanced encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: An independent team of third-party experts regularly audits our systems.
• Restricted Access: Only authorized personnel have access to your information.
• Data masking: Sensitive information (such as payment numbers) is partially masked.

7. Data Retention

Casinra retains your data only for as long as necessary. General guidelines:

• Account data: retained while the account is active, and for up to 5 years after closure if required by law.
• Financial transaction records: up to 7 years, due to tax and legal obligations.
• Gaming logs: up to 2 years (for responsible gaming monitoring).
• Customer support conversations: 1 year from the date of resolution.

Once the retention period expires, data is securely deleted or fully anonymised.

8. Your Privacy Rights

As a Casinra user, you have the following rights regarding your personal data:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to restrict processing: You can request that we stop using your information for specific purposes.
• Right to Data Portability: You can request your information in a machine-readable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@casinra.im. We will respond within 30 days.

9. Children's Privacy

Casinra is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at support@casinra.im.

10. Policy Changes

Casinra may update this Privacy Policy when necessary. For significant changes:

• A notice will be posted on the website.
• You will be notified at your registered email address.
• The "Last updated" date at the top of the page will change accordingly.

Continuing to use Casinra after any changes are made will be considered acceptance of the updated policy. Please check this page regularly.

11. Contact Us

For any privacy-related questions or concerns, please get in touch with us:

• Email: support@casinra.im
• Subject: Write "Privacy Request" in your message
• Live Chat: Log in to the platform and chat with us directly
• Response time: Up to 30 business days

Our data protection team will handle any request you submit promptly and with care.